Never Let Another Customer Wonder Where Their Vehicle Is
Spindle's Status Call automation ensures every service advisor makes timely customer updates—turning your biggest CSI vulnerability into your competitive advantage.
The problem: Average dealership misses 43% of promised status calls. Our dealers achieve 97% on-time update compliance.
Johnson - 2024 Camry
Update overdue by 15 min
Smith - 2023 Accord
Update due in 10 min
Williams - 2024 F-150
Updated 5 min ago
Today's Performance
97%
On-time updates
+12% vs last week
Five ways to perfect your customer updates.
Customer communication is the #1 driver of service satisfaction scores. Stop relying on sticky notes and memory—automate the follow-up that drives loyalty.
Automated Reminders
Smart notifications via SMS, email, or desktop alerts at the perfect moment—based on service type and customer preferences.
CSI Score Booster
Customers who receive timely updates are 3x less likely to leave negative reviews—even when repairs take longer.
Intelligent Escalation
When promised repairs hit delays, managers get instant alerts. Critical situations get escalated before they explode.
DMS Integration
Works alongside CDK, Reynolds, DealerTrack, and other major platforms. No workflow disruption or training nightmare.
Lifetime Value Builder
Consistent communication builds trust. Customers are 2.4x more likely to approve additional repairs and 67% more likely to return.
Complete Audit Trail
Every interaction documented with timestamps. When manufacturer surveys arrive, you have proof of every update.
Service Advisor Dashboard
Quick Info Panel
Automated reminders that actually work.
Stop relying on sticky notes and memory. Spindle tracks every vehicle's service progress in real-time and automatically reminds advisors exactly when each customer needs an update.
- → Notifications consider service type, customer preferences, and shop workload
- → Advisors see prioritized queues with all relevant info at their fingertips
- → No more 4pm panic when customers call asking about their cars
Our system learns your shop's actual service times (not book times) and triggers proactive updates before customers get anxious.
Intelligent escalation before problems explode.
Some situations can't wait for the next scheduled update. Spindle's AI monitors service patterns and automatically escalates critical situations before they turn into customer complaints.
Delay Detection
When a promised 2-hour repair hits the 3-hour mark, managers get instant alerts.
Missed Call Escalation
When a customer's third status call gets missed, the system escalates to ensure contact.
VIP Priority
VIP customers get more frequent updates. First-time customers receive extra attention.
Warranty Compliance
Warranty work triggers manufacturer-compliant communication schedules automatically.
Turn communication into competitive advantage.
On-time update compliance
Less likely to leave negative reviews
More likely to approve additional repairs
More likely to return for next service
Every kept promise builds trust
Set expected callback times during write-up and the system ensures someone follows through. Promise an update after diagnosis? Spindle won't let it slip through the cracks.
Works with your existing DMS and processes.
No Workflow Disruption
Your advisors keep working in familiar systems while Spindle handles the reminder intelligence behind the scenes.
Customizable Triggers
Update when vehicle enters shop, diagnosis completes, parts arrive, or any milestone. Set different rules for different service types.
Major DMS Support
Works alongside CDK, Reynolds, DealerTrack, and other major platforms to pull vehicle status automatically.
Stop missing calls. Start building loyalty.
See how Spindle turns your biggest CSI vulnerability into your competitive advantage. Never let another customer wonder where their vehicle is.
Improve Your CSI Scores